Terms & Conditions Supplier

Service Provider Terms and Conditions

Article 1: Definitions

• “Platform”: Refers to the electronic system that connects service providers with customers.

• “Service Provider”: Refers to an individual or entity providing cleaning, maintenance, or appliance repair services through the platform.

• “Cleaning Worker”: Refers to the employee whose data is uploaded by the service provider to perform cleaning tasks.

• “Engineer”: Refers to the technician or maintenance professional whose data is uploaded by the service provider to carry out maintenance or appliance repair tasks.

• “User”: Refers to the customer using the platform to request services.

Article 2: Legal Obligations of the Service Provider The service provider must provide accurate and updated data for cleaning workers and engineers on the platform, including:

• Full name.

• National ID or passport number.

• Health certificate (if applicable).

• Recent criminal record certificate.

The service provider must ensure that all workers and engineers are legally registered and comply with local labor laws, including registration with the relevant social insurance authority.

The service provider is fully responsible for any damages caused by the actions of their workers or engineers during service execution.

Article 3: Platform Usage Terms

• The service provider acknowledges that the platform must not be used for any illegal or unethical activities.

• The service provider must provide suitable workers and engineers for the required tasks based on customer selection.

• Selling or sharing service provider account data with any third party is strictly prohibited.

Article 4: Payment and Cancellation Policies

• Fees are paid according to the procedures set by the platform.

• In case of cancellation, the customer and the platform must be notified at least 24 hours in advance.

• The platform reserves the right to recover administrative costs from the service provider in case of sudden cancellations or failure to perform tasks.

Article 5: Limitation of Liability

• The platform is not responsible for any damage caused by cleaning workers or engineers.

• The service provider is solely responsible for the actions of their workers and engineers, including delays, negligence, or any violation of local labor laws.

Article 6: Account Termination The platform reserves the right to suspend or terminate the service provider’s account in case of:

• Providing false information.

• Violating laws or platform policies.

• Receiving repeated customer complaints.

Article 7: Governing Laws This agreement is governed by and interpreted in accordance with local laws. Any disputes arising from it are subject to the exclusive jurisdiction of the local courts.

Article 8: Acceptance of Terms and Conditions By using the platform, the service provider acknowledges reading, understanding, and agreeing to all the above terms and conditions. Creating an account is considered an electronic signature whereby the service provider fully commits to these terms.