FAQs

Below are the details of our updated terms of service:

• The previous bundle times will be calculated as Points.
• Each cleaning time from 12:00 PM to 3:00 PM will cost 1 point.
• Each cleaning time outside the regular cleaning times (OTC hours) (before 12:00 PM or after 3:00 PM) will cost 2 points. (Currently not active)
• Cleaning time required during the guest’s stay will cost 1 point if scheduled from 12:00 PM to 3:00 PM; otherwise, it will be considered OTC and will cost 2 points.
• Cleaning times on national vacations and holidays will cost 2 points.
• Pest control services, which include getting rid of insects and other pests, will cost 5 points.
• Deep cleaning: Deep cleaning costs 3 points.
• Cleaning of apartments outside our synced calendars will cost 2 points.
  To make the most of our new system, we encourage you to sync your calendars with our service to avoid extra costs and ensure smooth scheduling. Additionally, you can monitor your point balance through the periodic emails we send you. (Currently not active)
• We believe this new system will better cater to your scheduling needs while maintaining the high-quality service you expect from us.

In case there is a compensation claim presented it needs to be filled in the current form.

OTC hours are hours that are outside regular scheduled hours and those include:

1. Late or early Checkins/checkouts cleaning time is out the regular schedule (From 12:00PM to 3:00PM).
2. Working on National Holidays.
3. Working on apartments that are not synced to our calendars.

You can monitor your point balance through the periodic emails we send you. 

Kindly contact your account manager to know more about the referral program.

Points can be used as followed:

• For periodic cleaning
• For deep cleaning
• For OTC cleaning schedules
• For pest control
• For receiving compensations

For periodic cleaning it is points are used automatically with every scheduled cleaning time.

For OTC cleaning it has to be through sending us an email or contacting your account manager.

For pest control it has to be through the pest control form or by contacting your account manager.

Receiving compensation is done through the points system which can be used in future cleaning tasks.

Normal Cleaning:

• Frequency: Regular (e.g., weekly, bi-weekly)
• Duration: Shorter (typically a few hours)
• Areas Covered: Focuses on visible surfaces and high-traffic areas.
  • Vacuuming/mopping floors
  • Dusting surfaces like countertops, tables, and shelves
  • Cleaning bathrooms (toilets, sinks, and mirrors)
  • Wiping down kitchen surfaces
  • Emptying trash bins

It’s designed to maintain cleanliness and appearance but doesn’t get into detailed cleaning.

Deep Cleaning:

• Frequency: Occasional (e.g., quarterly, annually)
• Duration: Longer (can take several hours to a full day)
• Areas Covered: Focuses on deep, thorough cleaning in hard-to-reach or often neglected areas.
  • Scrubbing of grout, tiles, and hard-to-reach areas (e.g., behind appliances)
  • Cleaning inside appliances like ovens, microwaves, and refrigerators
  • Deep dusting (e.g., vents, baseboards, and ceiling fans, AC Filters)
  • Washing windows, window frames, and sills
  • Detailed bathroom cleaning, including removing hard water stains, mold, or mildew
  • Cleaning upholstery and carpets with special equipment or stain removal products
  • Disinfecting areas more intensively