Careers

Location: Various Property Sites

Reports To: Operations Manager / Account Manager

Job Summary:

The On-Site Quality Control Cleaning Manager is responsible for maintaining high standards of cleanliness and client satisfaction across multiple properties by conducting in-person inspections, supervising cleaning teams, and ensuring compliance with company policies and procedures. This role involves direct engagement with cleaning staff and clients, providing real-time feedback, and implementing corrective measures as needed. The manager will oversee cleaning operations, address issues promptly, and ensure a clean, safe, and welcoming environment in all serviced properties.

Key Responsibilities:

1. Quality Assurance & On-Site Inspections:
   • Conduct regular and surprise inspections of properties to evaluate cleaning quality and adherence to company standards.
   • Inspect key areas such as high-touch surfaces, restrooms, kitchens, and common areas to ensure thoroughness.
   • Identify any cleaning deficiencies and implement corrective actions immediately.
2. Supervision & Team Management:
   • Supervise cleaning teams on-site, provide support and guidance, and ensure compliance with cleaning schedules and protocols.
   • Train new cleaning staff on quality standards, equipment usage, and cleaning techniques.
   • Monitor staff performance, provide feedback, and recommend additional training as necessary.
3. Client Relations & Communication:
   • Serve as the primary point of contact for clients during on-site visits, addressing concerns and ensuring satisfaction.
   • Communicate effectively with clients to understand their specific cleaning requirements and preferences.
   • Resolve client complaints swiftly and document outcomes.
4. Health, Safety, & Compliance:
   • Ensure all cleaning operations comply with health, safety, and environmental regulations.
   • Verify that cleaning equipment is in good working order and that staff use appropriate personal protective equipment (PPE).
   • Conduct safety audits and participate in training programs to maintain a safe working environment.
5. Documentation & Reporting:
   • Maintain accurate records of inspections, client feedback, corrective actions, and inventory of cleaning supplies.
   • Prepare regular reports on cleaning performance and present findings to management.
   • Document incidents, accidents, or issues related to cleaning operations.
6. Inventory & Supplies Management:
   • Monitor the usage and inventory of cleaning supplies and equipment.
   • Coordinate with the procurement team to ensure availability of necessary materials.
   • Evaluate the need for new cleaning tools or products and make recommendations accordingly.
7. Performance Evaluation & Improvement:
   • Evaluate the effectiveness of cleaning processes and recommend improvements to optimize quality and efficiency.
   • Develop and implement quality control checklists and guidelines for staff to follow.
   • Recognize and reward staff for excellent performance and address underperformance through coaching or disciplinary actions.

Qualifications & Skills:

• Experience: Minimum of 3 years in a cleaning management or quality control role, with hands-on experience in a similar industry.
• Education: High school diploma or equivalent; advanced training or certifications in cleaning management or quality assurance is a plus.
• Skills:
  • Strong leadership and team management abilities.
  • Keen eye for detail and a high standard of cleanliness.
  • Excellent verbal and written communication skills.
  • Proficiency in using inspection tools and technology to document findings.
  • Ability to multitask and manage multiple properties simultaneously.
  • Problem-solving skills and the ability to implement solutions on-site.

Key Competencies:

• Leadership and decision-making.
• Customer service orientation.
• Organizational and time management.
• Analytical thinking and problem-solving.
• Adaptability and hands-on approach.